Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Every help request you send to us will be dealt with within maximum 60 minutes. In case your support ticket or e–mail needs further assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of our Administration Services package, all of the services included there will be executed at a time of your choosing.

  • Top quality support service
  • A Premium Support Service

  • Should you need assistance while working with the Website Control Panel or with any of the applications that we’ve installed on the dedicated server for you, you can contact our customer support team at any moment through the ticketing system. Furthermore, if you need assistance administering your server, you can make use of the Administration Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Website Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles also video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.