24/7 Customer Support in Shared Hosting
All our Linux shared hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our website hosting services well before you make a purchase or you're an existing client and you have any question or some difficulty, you can contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any matters which need longer time to research and resolve. Unlike various other website hosting suppliers, our trouble tickets come with a warranted maximum reply time of just 1 hour, therefore no matter what your issue is, it will be resolved on time and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting that we offer feature 24/7 customer and tech support, so no matter what problem you have, you're able to get in touch with us and we will assist you quickly. The guaranteed response time for every email or ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual reply time rarely is more than 20 minutes. In addition, we provide telephone support with a couple of local numbers around the world and a live chat, so that you're able to contact us and find additional info about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, package specifications, email configuration, hosting account settings, and many others. If you use our services, you will not ever have a situation where you need to wait for a day or two to get a problem solved like you may need to do with various other companies.
24/7 Customer Support in VPS
When you use our Linux VPS, you will not need to wait for more than one hour to receive help for any situation that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets which you open through your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in a number of countries around the world plus a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the numerous means of communication, so whatever your question or issue is, there is always someone to assist you promptly. If you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get quick support in general, let alone if you manage an entire server, that's why each dedicated server that we offer features 24/7 support with 1-hour response time guarantee regardless of the problem. This service is 100 % free for all issues with the server or the software that was installed by our administrators during the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing section or you could send an e-mail, and the actual reply time for either rarely exceeds thirty minutes since we have administrators available twenty-four hours a day. If you need general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could employ our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, which you will be able to add to your server plan through your billing Control Panel.