A lot of persons who begin using their very first web hosting account, or switch companies, usually have inquiries about how certain things are performed or chance upon complications when setting up various things like e-mails, site settings, and so on. For this reason, lots of web hosting companies have prepared documentation with popular questions and problems in order to help their customers obtain info swiftly and easily. Consequently, the support staff can concentrate on actual issues that particular clients may be experiencing, as the solution for the minor things will already be available online and customers can easily handle them without getting in touch with the technical support team. Having thorough documentation is extremely important, particularly for new users with no experience whatsoever, because the web hosting service entails an immense amount of functions and many people can get confused about what to do. A good knowledge base can both help you perform the things that you want and discover how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting packages that we are offering feature an elaborate knowledge base where you can find everything you should know in regards to your hosting account. Whether you wish to set up a brand new MySQL database, to forward a domain name by means of an .htaccess config file or to set up an email address on your desktop PC or cell phone, you can simply read our step-by-step help articles and all the information that you require will be there. When you go to a given section of your Hepsia hosting Control Panel, you’ll see articles that pertain to the features that can be accessed through it. In case you wish to see the full archive of articles and get informed about all the functions that Hepsia is offering, or simply to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our best to cover any difficulty that you could possibly chance upon, but if you don’t find the information that you’re seeking, you can always touch base with us, as our help desk staff representatives are at your service 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an exhaustive online knowledge base for all our current and potential clients, so if you buy a semi-dedicated server account from us, you will be able to find any info that you require at any time. We have a vast number of informational articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are simply two instances. Our elaborate guides will help you do anything you need – unpack an archive, import a database, forward a domain name, and so on. Furthermore, we also have troubleshooting instructions, which will permit you to find out what induces a particular problem and the likely solutions for it. If you’re not able to send email messages or your domain name returns a 500 Internal Server Error message, for instance, you can check our knowledge base and repair the problem very quickly. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.