There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. It’s the least complicated channel of communication for a variety of reasons. In case no tech support staff member is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. Moreover, you can copy & paste extensive bits of info without the need to worry about typing errors, and in case a particular issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in one and the same place, so either party can always see the comments added by the other one. The negative side of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, which implies that if you have to provide information or to adhere to directions, you’ll need to use no less than 2 separate interfaces and this number might rise in case you want to administer a couple of domain names. In addition, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the ticketing system that we use with our Linux shared hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different usernames and passwords, since you will be able to manage your tickets and the web hosting account itself from a single place. So, in case you have an enquiry or bump into a complication, you can get in touch with our customer care team representatives straight away. Our ticketing system offers a clever search option. This goes to say that even if you’ve sent a plethora of tickets through the years, you’ll be able to track down the one that you need in an instant. Besides, you can check knowledge base guides to fixing commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you want to touch base with our client service staff representatives, you’ll be able to submit a support ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using an intelligent search box. Furthermore, you will be able to check the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can do all of these procedures without logging out of your Hepsia Control Panel at any time, which goes to say that if you chance upon any issue or have a question, you can touch base with our support engineers and resolve the given issue within the hour via one platform.