Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with a lot of other web hosting companies, the ticketing system that we use with our Linux shared hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember different usernames and passwords, since you will be able to manage your tickets and the web hosting account itself from a single place. So, in case you have an enquiry or bump into a complication, you can get in touch with our customer care team representatives straight away. Our ticketing system offers a clever search option. This goes to say that even if you’ve sent a plethora of tickets through the years, you’ll be able to track down the one that you need in an instant. Besides, you can check knowledge base guides to fixing commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you want to touch base with our client service staff representatives, you’ll be able to submit a support ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using an intelligent search box. Furthermore, you will be able to check the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can do all of these procedures without logging out of your Hepsia Control Panel at any time, which goes to say that if you chance upon any issue or have a question, you can touch base with our support engineers and resolve the given issue within the hour via one platform.