When your website hosting service provider offers live chat support, you are able to talk with a representative in real-time and find out useful information or get an issue resolved promptly. The advantage of using chat compared to calling to consult with a live person is that you will need just a computer with access to the world wide web, so you will not pay any fees in case you are in another state or country. What's more, it is quicker to copy and paste details like domain names, usernames or error messages i.e. details that are sometimes hard to give to the other side on the telephone. The real-time chat is also a considerably quicker approach to contact your hosting service provider's support team in comparison to using a ticketing system. What's more, when some trouble requires a little more time to be taken care of, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you won't waste time - something that's not possible when you are on the telephone.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, we offer live chat support too. You can get in touch with us every day, which includes holidays and weekends, and we will give you more details about the Linux shared hosting packages that we provide if you are not among our customers yet, or about common and billing questions when you already have an account. Though for solely tech matters you'll have to open a ticket to our tech support team, because such matters will need additional time to be taken care of, you can still contact us on our live chat for some tech information. For example, we're able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you a long time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so if you have any kind of questions regarding our semi-dedicated hosting, you are able to get in touch with our customer support team at any moment regardless if you have already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, but we will assist you with quite a lot of technical questions too. We will help you select the optimal plan for your websites in case you do not have an account yet, we can reply any billing questions or issues you may have or we can assist you with setting up your new email address on your PC or smart phone - all this will be done timely because our live chat service is accessible all day long, each and every day. Whenever you want help, you'll be able to speak to a representative and save considerable time.