One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our Linux shared hosting packages and you have a question or come across a certain obstacle, you can contact us 24/7/365 by opening a tech support ticket or by writing an e-mail and we will make sure that you have a response within the hour. If the issue can be sorted out, we will do it before we respond, whilst in case there is something that you have to do on your end, we will supply you with all the required information – what possible solutions to try, what settings to check, etc. Normally, you’ll obtain a response within maximum thirty minutes, which implies that waiting around for hours on end or even for more than a day to get support is something impossible. Our sixty-minute response time guarantee applies to any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we recognize precisely how critical it is to obtain quick support, we promise that you’ll never need to wait around for more than an hour to obtain an answer to any trouble ticket that you post via your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, general or technical. Additionally, our tech and customer support team is available to you 365 days a year, which suggests that even if you open a ticket during public holidays, you will invariably get a blazing-fast reply, which will include the answer to a query, the solution to an obstacle or the details necessary to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to spend an entire day hanging around waiting for a reply like you would with other hosting providers.