If you’ve ever got any questions in regard to your hosting account or you face a problem with your sites, you’ll need to get in touch with the respective hosting provider’s technical support team. It may not matter how swiftly they’ll respond when you have an enquiry of a generic nature, but an issue like an ill-implemented app update, for instance, may lead to your website becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. In case you offer services or goods online, any downtime will influence your website undesirably and you can lose current or potential visitors. A lot of web hosting providers, predominantly resellers, reply to support tickets and e-mails within 24 hours, but in the electronic age that’s way too long, as customers will hardly ever come back to a site that isn’t functioning properly over prolonged time periods.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our Linux shared hosting packages and you have a question or come across a certain obstacle, you can contact us 24/7/365 by opening a tech support ticket or by writing an e-mail and we will make sure that you have a response within the hour. If the issue can be sorted out, we will do it before we respond, whilst in case there is something that you have to do on your end, we will supply you with all the required information – what possible solutions to try, what settings to check, etc. Normally, you’ll obtain a response within maximum thirty minutes, which implies that waiting around for hours on end or even for more than a day to get support is something impossible. Our sixty-minute response time guarantee applies to any question that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize precisely how critical it is to obtain quick support, we promise that you’ll never need to wait around for more than an hour to obtain an answer to any trouble ticket that you post via your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, general or technical. Additionally, our tech and customer support team is available to you 365 days a year, which suggests that even if you open a ticket during public holidays, you will invariably get a blazing-fast reply, which will include the answer to a query, the solution to an obstacle or the details necessary to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to spend an entire day hanging around waiting for a reply like you would with other hosting providers.