Despite the fact that this is not the most importantaspect in order to distinguish a dependable shared hosting company from a bad one and a reseller from a real supplier, being able to call and consult with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with someone any time you're in need of support. The phone support for website hosting services may range from standard to dedicated, so the problems which can be resolved with a call vary based on the specific supplier. In most cases, these matters are simpler and feature billing or first level technical issues since more difficult problems usually require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nonetheless, being able to phone call your supplier can save you a lot of time and efforts for the countless tiny problems which will eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

Since we have live telephone support 14 hrs a day, you're able to contact us and speak with one of our customer support representatives to find out more about the Linux shared hosting packages that we provide and ensure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on 3 continents so that you are able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call about general and billing issues, or even about some tech ones. If the trouble is strictly technical or it requires longer time to handle, you should use our ticketing system, which will allow both you and our technical support team to track the info supplied by either side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. In case you wonder which plan will be suitable for your web sites, you want to find out more about the package's specs or you're looking for any other information about our solutions, you're able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you currently have an account, you're able to get in touch with us about general and sales issues, although we're usually able to help with a lot of technical issues as well. For strictly technical troubles you should employ our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option when the trouble needs additional time to be taken care of or it needs to be escalated to our system administrators.