Phone Support in Shared Hosting
Since we have live telephone support 14 hrs a day, you're able to contact us and speak with one of our customer support representatives to find out more about the Linux shared hosting packages that we provide and ensure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on 3 continents so that you are able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call about general and billing issues, or even about some tech ones. If the trouble is strictly technical or it requires longer time to handle, you should use our ticketing system, which will allow both you and our technical support team to track the info supplied by either side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. In case you wonder which plan will be suitable for your web sites, you want to find out more about the package's specs or you're looking for any other information about our solutions, you're able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you currently have an account, you're able to get in touch with us about general and sales issues, although we're usually able to help with a lot of technical issues as well. For strictly technical troubles you should employ our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option when the trouble needs additional time to be taken care of or it needs to be escalated to our system administrators.